Who we are
VioraStack Inc. (“VioraStack”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and related services (collectively, the “Services”).
1. Information We Collect
1.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name
- Email address
- Company name
- Contact details
- Information submitted via forms (e.g., demo requests, early access, contact inquiries)
1.2 Platform & Usage Data
When you use the VioraStack platform, we may collect:
- Account and authentication data
- Configuration settings
- Usage metrics (feature usage, timestamps, performance data)
- Logs and diagnostic information
1.3 Customer Business Data
When you connect third-party services (e.g., e-commerce platforms), we may process:
- Order data
- Product and SKU data
- Inventory data
- Pricing and performance metrics
Important: This data remains the property of the customer. VioraStack acts only as a data processor for this information.
1.4 Automatically Collected Data
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring URLs
2. How We Use Your Information
We use collected information to:
- Provide and operate the Services
- Improve platform performance and reliability
- Respond to inquiries and support requests
- Communicate product updates or service notices
- Maintain platform security and prevent abuse
- Comply with legal obligations
We do not sell your personal data.
3. Legal Basis for Processing (GDPR)
Where applicable, we process personal data under the following legal bases:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent (where explicitly provided)
4. Data Storage & Retention
- Data is stored in secure cloud environments.
- We retain personal data only as long as necessary to provide the Services or comply with legal obligations.
- Customers may request deletion of their data, subject to contractual and legal requirements.
5. Data Sharing & Third Parties
We may share data with trusted third parties only when necessary, including:
- Cloud infrastructure providers
- Monitoring and analytics services
- Customer support tools
All third parties are contractually required to protect your data and use it solely for authorized purposes.
6. Data Security
We implement industry-standard security measures, including:
- Encryption in transit and at rest
- Access controls and role-based permissions
- Isolated environments (single-tenant architecture where applicable)
- Continuous monitoring and logging
Despite our efforts, no system is 100% secure. We encourage users to protect their credentials.
7. International Data Transfers
Your data may be processed in countries outside your country of residence.
Where required, we implement appropriate safeguards to protect transferred data.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Object to or restrict processing
- Withdraw consent
Requests can be made by contacting us at [privacy@viorastack.com].
9. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve site functionality
- Analyze traffic and usage patterns
You may control cookies through your browser settings.
10. Children’s Privacy
VioraStack is not intended for use by individuals under the age of 16.
We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
VioraStack Inc.
Email: privacy@viorastack.com